A key component of customer satisfaction in the metal building industry is the speedy
resolution of customer complaints, either during the construction, or after building erection.
Quite often, the root cause of the customer complaint is not related to how the component
was manufactured but to how the component was handled or installed. Many imperfections
and associated complaints can be prevented at the job site, or by the building owners. This
manual is intended to provide the information and knowledge to identify the job site
imperfections commonly observed on metal buildings so that complaints can be addressed in
a timely manner.
The most common imperfections include damage during storage, shipping, handling, and
installation, improper design of the building components, insulation issues, and maintenance
issues. The imperfections are presented with photographs and discussions, which describe
the cause of the imperfections and the appropriate actions required for their correction or
prevention. Imperfections related to steel manufacturing are not included in this manual.